TERMS OF USE
Welcome to New Circle – a platform created to offer emotional support and safe human connection through meaningful conversations.
WHO WE ARE
New Circle (the “Platform”, “we”, “our”, or “us”) connects Users with trained Companions for private, one-on-one emotional support via chat, calls and video calls.
This is not a dating or matchmaking service, and it is not intended to replace professional mental health care.
Our Companions are not licensed therapists, counselors, or healthcare professionals. They are trained to provide empathetic conversation and a safe space for emotional expression, but they do not offer clinical advice, diagnosis, or treatment.
If you are experiencing severe emotional distress or a mental health crisis, we encourage you to seek help from a qualified healthcare provider or local emergency services.
The Platform is designed to complement—not substitute—professional support where needed.
DEFINITIONS
User – an individual who registers and uses the Platform to receive emotional support.
Companion – a trained individual engaged as an independent contractor who provides support through conversations.
Services – all features, functionalities, content, and communication tools offered through the New Circle platform, including access to emotional support sessions via text, calls and video calls with Companions, account management, optional profile customization, and subscription-related services.
WHEN YOU ACCEPT THESE TERMS OF USE
By using our Services, you indicate your acceptance of all the terms and conditions of this Agreement, our Privacy Policy, as well as Refund and Cancellation Policy.
AGE RESTRICTION
Persons under 18 years of age are not allowed to use our Services. Any data we receive from users we believe to be aged under 18 will be removed from our database.
MEMBERSHIP
When a User registers within the Services, they become a Member (hereinafter — the “Member”). Members may have only one account with the Services. Multiple accounts will be blocked. Upon registering with the Services and thereby becoming a Member, the individual shall have access to the following Services:
PURCHASING OF MONTHLY SUBSCRIPTION
To use the core features of our Services, you will have to subscribe to a Monthly Subscription. This subscription provides access to communication with Companions. The subscription renews automatically unless canceled by you prior to the end of the current period.
PRICES
The pricing model for NewCircle.club is based on a flat-rate subscription and does not use a credit-based system. Prices and terms of service will be indicated during the purchase process.
ELIGIBILITY
By registering with our Services, you represent and warrant that you are at least 18 years old. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement and have not been prohibited from using Services.
CORRECTNESS OF INFORMATION YOU PROVIDE TO US
All information provided during registration and use of the Services must be accurate, truthful, and complete to the best of the Member’s knowledge. While the Platform does not verify the identity of its Users and is not subject to Know Your Customer (KYC) obligations, Members are expected to act in good faith when submitting any personal data.
Providing deliberately false or misleading information may lead to suspension or termination of the account, especially if such behavior compromises the safety or integrity of the Platform.
Members may not authorize others to use their account or transfer access to any other individual or entity. Each Member is solely responsible for all activities conducted through their account.
SECURITY AWARENESS
Members are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. The Platform shall not be liable for any unauthorized access resulting from a Member’s failure to secure their device or credentials.
If someone accesses the Services using a Member’s login details, the Platform will consider that activity authorized, unless we are notified otherwise.
Members are encouraged to use strong passwords and avoid sharing account access. Any issues related to suspected unauthorized use should be reported to our support team as soon as possible.
TERM
This Agreement will remain in full force and effect while you use our Services or have an account with us. You may terminate your Membership at any time, for any reason, by clicking the “Delete My Account” button in the settings section of your Profile or by noticing of termination by New Circle customer support staff - please visit CONTACT US section down below.
NON-COMMERCIAL USE OF SERVICES
The Services are intended solely for the personal use of individual Users seeking emotional support. The Platform may not be used for commercial advertising, solicitation, or promotional purposes by Members.
Users may not use the Platform to send or receive payments, solicit business, or offer professional services. The use of bots, fake identities, automated scripts, or other non-human methods of access is strictly prohibited.
While Companions may be compensated for providing emotional support under contract with the Platform, Users are not permitted to receive compensation for using the Services or misrepresent their role within the Platform.
Any unauthorized or abusive use of the Services may result in account suspension and, where applicable, legal action.
LINKED WEBSITES (IF APPLICABLE)
Depending on how you are using our Services, your needs and preferences, with the purpose to provide you with optimal matching possibilities, we may register you with our linked websites or applications, operated by the Company or its affiliated companies (“Linked Websites”). By using the Linked Websites you agree with their terms and conditions, privacy policy and other regulations, published by them.
CONTENT SHARED THROUGH THE SERVICES
Members may exchange messages, photos, or videos with their assigned Companion as part of their private one-on-one interaction. The Platform reserves the right to monitor or review such communications when necessary to ensure compliance with these Terms, safeguard user wellbeing, or respond to reports of abuse or policy violations.
The Member is solely responsible for the content they share during interactions. Any use of offensive, inappropriate, or illegal content may result in immediate suspension or termination of the account.
The Platform does not publicly display User content, and no content is visible to other Members.
PROHIBITED CONTENT AND ACTIVITIES
To ensure a safe and respectful environment, the following content and behaviors are strictly prohibited on the Platform. These rules apply to all communications and materials exchanged between Users and Companions.
Prohibited content includes, but is not limited to:
If you encounter prohibited behavior during your use of the Platform, please report it to our support team immediately.
CODE OF CONDUCT FOR COMPANIONS
All Companions must maintain a friendly, tactful, and respectful tone, maintain high communication standards, and strictly adhere to this Code of Conduct.
The following behaviour and content are strictly prohibited:
EMAILS AND TEXT MESSAGES
By providing your email address or phone number, you confirm that the contact details belong to you and consent to receive service-related communications from the Platform, such as session reminders, subscription notices, or security alerts.
New Circle does not enable Members to contact each other directly. Any attempt to use information obtained from the Platform to harass, harm, or solicit another individual is strictly prohibited and may result in account suspension.
You may opt out of non-essential communications at any time, as outlined in our Privacy Policy. Consent to receive communications is not a condition for purchasing Services.
OTHER RULES
Members must use the Services in full compliance with applicable local, national, and international laws and regulations.
It is strictly prohibited to use the Platform to share personal contact information, including phone numbers, email addresses, social media handles, or external links during communication with Companions.
The use of bots, fake accounts, proxy servers, or automated systems to access, extract, or interfere with the Services is strictly forbidden. Any attempt to bypass technical or security measures will be treated as a violation of these Terms.
To maintain service integrity and investigate violations, communication logs (such as chat history) may be stored for a limited time in accordance with our internal policies. These records are not shared with third parties except as required by law or internal compliance procedures.
TERMINATION
We may terminate your registration for any reason, with or without explanation, effective upon sending a notice to your email address provided at registration, or to any other email address provided by you to us. Upon termination by us without cause, you shall receive a refund, pro rata, of any paid fees that we have received from you.
We reserve the right to investigate, terminate Membership and take appropriate legal action at our sole discretion against anyone who violates this Agreement, our Privacy Policy, and/or Refund and Cancellation Policy.
If your Membership with our Services is terminated by reason of violation of this Agreement, our Privacy Policy, and/or Refund and Cancellation Policy, or at your own request, you will not be entitled to, nor shall we be liable to you, for any refund of unused fees for using the Services.
Notwithstanding your registration with us being terminated, this Agreement will remain in full effect.
COPYRIGHT
All intellectual property rights in the Platform and Services, including but not limited to the software, design, logos, branding, databases, and content structure, are owned by or licensed to the Company. These rights are protected by copyright, trademark, and other applicable intellectual property laws.
The Services do not contain public content areas, and Users are not permitted to upload or distribute content for public display. All communication and shared materials between Users and Companions are treated as private.
Members may not copy, modify, distribute, create derivative works from, or otherwise use any part of the Platform or Services for commercial or competitive purposes without the prior written consent of the Company.
Users agree not to create or attempt to create services, software, or entities that compete with New Circle or replicate its core functionality, user experience, or branding.
DMCA NOTICE If you believe that any material shared through the Platform infringes your copyright, please CONTACT US with the following information:
DISCLAIMER
The Services are provided strictly on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, or security of the Platform and its Services.
New Circle does not provide clinical, therapeutic, or medical advice. The Companions are not licensed healthcare professionals, and their communication is intended solely for general emotional support and informal conversation. The Platform is not a substitute for therapy, diagnosis, treatment, or professional mental health care. If you are experiencing a crisis or require clinical assistance, you are urged to seek help from qualified professionals or emergency services.
We do not warrant or guarantee that:
To the maximum extent permitted by law, the Company disclaims liability for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of the Services — including but not limited to loss of data, reputational harm, delays in access, emotional harm, or adverse psychological effects. Your sole remedy for dissatisfaction with the Platform is to discontinue use of the Services.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable to you or any third party for any indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of the Services. This includes, without limitation, damages for emotional distress, loss of data, business interruption, reputational harm, or the cost of substitute services — even if we have been advised of the possibility of such damages.
We are not responsible for any activity, cost, or consequence that occurs outside the Platform, including, but not limited to, offline interactions, third-party communications, or technical failures beyond our control.
In any event, the total liability of the Company to you for any claim related to the Services shall not exceed the total amount paid by you for the Services in the twelve (12) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, the Company’s liability shall be limited to the maximum extent permitted by applicable law.
SUPPLIERS AND THIRD-PARTY SERVICES
In order to operate the Platform and provide the Services, the Company may engage third-party service providers, contractors, and technology partners (collectively, “Suppliers”). These Suppliers may include providers of hosting services, messaging platforms, video conferencing tools, customer support systems, or payment processors.
Suppliers are independent contractors and are not agents or employees of the Company. The Company is not responsible for any actions, omissions, or failures by Suppliers, including service interruptions, technical errors, or data processing issues beyond our direct control.
To the extent permitted by law, the Company disclaims all liability arising from the use or unavailability of any third-party services integrated into the Platform.
CONTACT US
Company’s contact information is: DIL MIL, INC., address: 200 Townsend st., Unit 43, San Francisco CA 94107, USA
Customer support numbers: tel:+448081645995 (UK), tel:+18442780960 (US). Please note that our customer support service may not work outside business hours in your area.
Please send all the requests, communications, inquiries, clarifications and provision of information to our support team via email at [email protected].
DISPUTESIF YOU ARE A US RESIDENT
READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO SUBMIT THEIR DISPUTES TO BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE COMPANY. You thus give up your right to go to court to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury. You are entitled to a fair hearing but the arbitration procedures are simpler and more limited than rules applicable in court. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court. This arbitration agreement further includes an agreement that all claims will be brought only in an individual capacity (and not as a class action or other representative proceedings).
Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company shall be resolved in the following manner.
You acknowledge that the transactions involving your use of the Services and any purchases therein took place in the country of incorporation of the Company. Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company will be resolved by binding arbitration under the LCIA Rules, rather than in court.
The number of arbitrators shall be three. The arbitration shall take place in London, UK. The language to be used in the arbitral proceedings shall be English. The governing law of this Agreement shall be the substantive law of the country of incorporation of the Company. There is no judge or jury in arbitration, and court review of an arbitration award is limited. Arbitrators, however, can award you the same damages and relief, and must honor the same terms in this Agreement, as a court would. The LCIA's Rules are available here. Payment of all filing, administration and arbitrator fees will be governed by the LCIA's rules. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. You will attempt to resolve all disputes with respect to the Services through communication with our customer service. If parties are unable to resolve the dispute, You must use the dispute resolution mechanism discussed above in this section. Please also note should you chargeback any transactions billed to your account, the Company may be required to disclose any and/or all private communications sent/received by you through our Services in order to prove the validity of the charges billed to your account and our Privacy Policy will therefore not restrain any such disclosures.
MISCELLANEOUSSubscription Policy
Access to the Services is provided on a subscription basis. Your subscription renews automatically each billing cycle unless cancelled prior to the renewal date. Subscription fees are non-refundable once the billing cycle has started, except as outlined in our Refund and Cancellation Policy. No unused time is carried over if the subscription is cancelled mid-period.
Chargebacks and Transaction Disputes
If you initiate a chargeback or dispute a transaction, we may be required to provide relevant information (such as payment logs, timestamps of activity, or account usage records) to the payment processor in order to verify the validity of the transaction.
We will never disclose your private communications unless required to do so by law or court order. We remain fully committed to handling your data in compliance with our Privacy Policy and applicable data protection laws.
U.S. EXPORT CONTROLS
The Software from the Services (the “Software”) is further subject to United States export controls. No Software may be downloaded from the Services or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Republic of Belarus, Russian Federation, territories occupied by the Russian Federation, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone who is listed on the U.S. Treasury Department's list of Specially Designated Nationals or in the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.
INDEMNITY
You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement, and/or any allegations that any Content that you submit to us or transmit to the Services infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or arising from a breach of this Agreement and/or any breach of Your representations and warranties set forth above. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
LANGUAGE
The English version of this Agreement shall prevail over this Agreement in any other language. If you are using our Services in English, you waive your right to claim from us correspondence or any document in other languages.
ENTIRE AGREEMENT
This Agreement, accepted upon use of the Services and further affirmed by becoming a Member, contains the entire Agreement between you and us regarding the use of the Services. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
The terms and conditions of this Agreement are subject to change by us at any time, effective upon notice to you, which notice shall be deemed to have been provided upon our posting of the current version of this Agreement within the Services. Please note the latest modification date at the bottom of this Agreement.
New Circle (the “Platform”, “we”, “our”, or “us”) connects Users with trained Companions for private, one-on-one emotional support via chat, calls and video calls.
This is not a dating or matchmaking service, and it is not intended to replace professional mental health care.
Our Companions are not licensed therapists, counselors, or healthcare professionals. They are trained to provide empathetic conversation and a safe space for emotional expression, but they do not offer clinical advice, diagnosis, or treatment.
If you are experiencing severe emotional distress or a mental health crisis, we encourage you to seek help from a qualified healthcare provider or local emergency services.
The Platform is designed to complement—not substitute—professional support where needed.
DEFINITIONS
User – an individual who registers and uses the Platform to receive emotional support.
Companion – a trained individual engaged as an independent contractor who provides support through conversations.
Services – all features, functionalities, content, and communication tools offered through the New Circle platform, including access to emotional support sessions via text, calls and video calls with Companions, account management, optional profile customization, and subscription-related services.
WHEN YOU ACCEPT THESE TERMS OF USE
By using our Services, you indicate your acceptance of all the terms and conditions of this Agreement, our Privacy Policy, as well as Refund and Cancellation Policy.
AGE RESTRICTION
Persons under 18 years of age are not allowed to use our Services. Any data we receive from users we believe to be aged under 18 will be removed from our database.
MEMBERSHIP
When a User registers within the Services, they become a Member (hereinafter — the “Member”). Members may have only one account with the Services. Multiple accounts will be blocked. Upon registering with the Services and thereby becoming a Member, the individual shall have access to the following Services:
- Being assigned a trained emotional support Companion;
- Engaging in one-on-one text or video communication with the assigned Companion;
- Managing their subscription and profile;
- Optionally providing information regarding age, gender, or emotional concerns. Real names are not required.
PURCHASING OF MONTHLY SUBSCRIPTION
To use the core features of our Services, you will have to subscribe to a Monthly Subscription. This subscription provides access to communication with Companions. The subscription renews automatically unless canceled by you prior to the end of the current period.
PRICES
The pricing model for NewCircle.club is based on a flat-rate subscription and does not use a credit-based system. Prices and terms of service will be indicated during the purchase process.
ELIGIBILITY
By registering with our Services, you represent and warrant that you are at least 18 years old. You represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement and have not been prohibited from using Services.
CORRECTNESS OF INFORMATION YOU PROVIDE TO US
All information provided during registration and use of the Services must be accurate, truthful, and complete to the best of the Member’s knowledge. While the Platform does not verify the identity of its Users and is not subject to Know Your Customer (KYC) obligations, Members are expected to act in good faith when submitting any personal data.
Providing deliberately false or misleading information may lead to suspension or termination of the account, especially if such behavior compromises the safety or integrity of the Platform.
Members may not authorize others to use their account or transfer access to any other individual or entity. Each Member is solely responsible for all activities conducted through their account.
SECURITY AWARENESS
Members are responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account. The Platform shall not be liable for any unauthorized access resulting from a Member’s failure to secure their device or credentials.
If someone accesses the Services using a Member’s login details, the Platform will consider that activity authorized, unless we are notified otherwise.
Members are encouraged to use strong passwords and avoid sharing account access. Any issues related to suspected unauthorized use should be reported to our support team as soon as possible.
TERM
This Agreement will remain in full force and effect while you use our Services or have an account with us. You may terminate your Membership at any time, for any reason, by clicking the “Delete My Account” button in the settings section of your Profile or by noticing of termination by New Circle customer support staff - please visit CONTACT US section down below.
NON-COMMERCIAL USE OF SERVICES
The Services are intended solely for the personal use of individual Users seeking emotional support. The Platform may not be used for commercial advertising, solicitation, or promotional purposes by Members.
Users may not use the Platform to send or receive payments, solicit business, or offer professional services. The use of bots, fake identities, automated scripts, or other non-human methods of access is strictly prohibited.
While Companions may be compensated for providing emotional support under contract with the Platform, Users are not permitted to receive compensation for using the Services or misrepresent their role within the Platform.
Any unauthorized or abusive use of the Services may result in account suspension and, where applicable, legal action.
LINKED WEBSITES (IF APPLICABLE)
Depending on how you are using our Services, your needs and preferences, with the purpose to provide you with optimal matching possibilities, we may register you with our linked websites or applications, operated by the Company or its affiliated companies (“Linked Websites”). By using the Linked Websites you agree with their terms and conditions, privacy policy and other regulations, published by them.
CONTENT SHARED THROUGH THE SERVICES
Members may exchange messages, photos, or videos with their assigned Companion as part of their private one-on-one interaction. The Platform reserves the right to monitor or review such communications when necessary to ensure compliance with these Terms, safeguard user wellbeing, or respond to reports of abuse or policy violations.
The Member is solely responsible for the content they share during interactions. Any use of offensive, inappropriate, or illegal content may result in immediate suspension or termination of the account.
The Platform does not publicly display User content, and no content is visible to other Members.
PROHIBITED CONTENT AND ACTIVITIES
To ensure a safe and respectful environment, the following content and behaviors are strictly prohibited on the Platform. These rules apply to all communications and materials exchanged between Users and Companions.
Prohibited content includes, but is not limited to:
- Offensive or hateful material, including content that promotes racism, violence, discrimination, or harm against individuals or groups;
- Harassment, including repeated unwanted communication, intimidation, or manipulative behavior;
- Sexually explicit, pornographic, or otherwise inappropriate material;
- Solicitation of prostitution, escort services, or sexual services of any kind;
- Requests for or sharing of personal contact details (e.g., phone numbers, email, social media);
- Content that promotes or facilitates illegal activities, including trafficking, exploitation, or criminal conduct;
- Sharing of harmful files, viruses, malware, or unauthorized software;
- Attempts to advertise, sell, or promote commercial products or services;
- Use of automated systems (bots, scripts) or fake identities.
If you encounter prohibited behavior during your use of the Platform, please report it to our support team immediately.
CODE OF CONDUCT FOR COMPANIONS
All Companions must maintain a friendly, tactful, and respectful tone, maintain high communication standards, and strictly adhere to this Code of Conduct.
The following behaviour and content are strictly prohibited:
- Offensive or hateful material, including content that promotes racism, violence, discrimination, or harm against individuals or groups;
- Harassment, including repeated unwanted communication, intimidation, or manipulative behavior;
- Sexually explicit, pornographic, or otherwise inappropriate material;
- Solicitation of prostitution, escort services, or sexual services of any kind;
- Requests for or sharing of personal contact details (e.g., phone numbers, email, social media);
- Accepting gifts, money, services, or offers from Members;
- Content that promotes or facilitates illegal activities, including trafficking, exploitation, or criminal conduct;
- Using data obtained in the course of communication with a Member for purposes other than providing Services to this particular Member;
- Breaching personal boundaries or using an informal or disrespectful tone;
- Sharing of harmful files, viruses, malware, or unauthorized software;
- Attempts to advertise, sell, or promote commercial products or services;
- Use of automated systems (bots, scripts) or fake identities.
EMAILS AND TEXT MESSAGES
By providing your email address or phone number, you confirm that the contact details belong to you and consent to receive service-related communications from the Platform, such as session reminders, subscription notices, or security alerts.
New Circle does not enable Members to contact each other directly. Any attempt to use information obtained from the Platform to harass, harm, or solicit another individual is strictly prohibited and may result in account suspension.
You may opt out of non-essential communications at any time, as outlined in our Privacy Policy. Consent to receive communications is not a condition for purchasing Services.
OTHER RULES
Members must use the Services in full compliance with applicable local, national, and international laws and regulations.
It is strictly prohibited to use the Platform to share personal contact information, including phone numbers, email addresses, social media handles, or external links during communication with Companions.
The use of bots, fake accounts, proxy servers, or automated systems to access, extract, or interfere with the Services is strictly forbidden. Any attempt to bypass technical or security measures will be treated as a violation of these Terms.
To maintain service integrity and investigate violations, communication logs (such as chat history) may be stored for a limited time in accordance with our internal policies. These records are not shared with third parties except as required by law or internal compliance procedures.
TERMINATION
We may terminate your registration for any reason, with or without explanation, effective upon sending a notice to your email address provided at registration, or to any other email address provided by you to us. Upon termination by us without cause, you shall receive a refund, pro rata, of any paid fees that we have received from you.
We reserve the right to investigate, terminate Membership and take appropriate legal action at our sole discretion against anyone who violates this Agreement, our Privacy Policy, and/or Refund and Cancellation Policy.
If your Membership with our Services is terminated by reason of violation of this Agreement, our Privacy Policy, and/or Refund and Cancellation Policy, or at your own request, you will not be entitled to, nor shall we be liable to you, for any refund of unused fees for using the Services.
Notwithstanding your registration with us being terminated, this Agreement will remain in full effect.
COPYRIGHT
All intellectual property rights in the Platform and Services, including but not limited to the software, design, logos, branding, databases, and content structure, are owned by or licensed to the Company. These rights are protected by copyright, trademark, and other applicable intellectual property laws.
The Services do not contain public content areas, and Users are not permitted to upload or distribute content for public display. All communication and shared materials between Users and Companions are treated as private.
Members may not copy, modify, distribute, create derivative works from, or otherwise use any part of the Platform or Services for commercial or competitive purposes without the prior written consent of the Company.
Users agree not to create or attempt to create services, software, or entities that compete with New Circle or replicate its core functionality, user experience, or branding.
DMCA NOTICE If you believe that any material shared through the Platform infringes your copyright, please CONTACT US with the following information:
- An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
- A description of the copyrighted work claimed to be infringed;
- A brief explanation of the nature of the infringement and when it may have occurred;
- Your name, address, telephone number, and email address;
- A signed statement that you have a good-faith belief that the use is unauthorized by the copyright owner, its agent, or the law;
- A signed statement, under penalty of perjury, that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.
DISCLAIMER
The Services are provided strictly on an “as is” and “as available” basis. The Company makes no representations or warranties of any kind, express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, or security of the Platform and its Services.
New Circle does not provide clinical, therapeutic, or medical advice. The Companions are not licensed healthcare professionals, and their communication is intended solely for general emotional support and informal conversation. The Platform is not a substitute for therapy, diagnosis, treatment, or professional mental health care. If you are experiencing a crisis or require clinical assistance, you are urged to seek help from qualified professionals or emergency services.
We do not warrant or guarantee that:
- the Services will meet your expectations or desired outcomes;
- the Services will be available at all times, uninterrupted or error-free;
- communications will not be lost, delayed, intercepted, or disclosed despite reasonable efforts to maintain confidentiality;
- content shared by Companions will be free from misunderstanding, emotional discomfort, or lack of compatibility;
- the Platform will be free from viruses, malware, or technical vulnerabilities.
To the maximum extent permitted by law, the Company disclaims liability for any indirect, incidental, consequential, punitive, or special damages arising out of or in connection with your use of the Services — including but not limited to loss of data, reputational harm, delays in access, emotional harm, or adverse psychological effects. Your sole remedy for dissatisfaction with the Platform is to discontinue use of the Services.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable to you or any third party for any indirect, incidental, special, consequential, or exemplary damages arising out of or related to your use of the Services. This includes, without limitation, damages for emotional distress, loss of data, business interruption, reputational harm, or the cost of substitute services — even if we have been advised of the possibility of such damages.
We are not responsible for any activity, cost, or consequence that occurs outside the Platform, including, but not limited to, offline interactions, third-party communications, or technical failures beyond our control.
In any event, the total liability of the Company to you for any claim related to the Services shall not exceed the total amount paid by you for the Services in the twelve (12) months preceding the claim.
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, the Company’s liability shall be limited to the maximum extent permitted by applicable law.
SUPPLIERS AND THIRD-PARTY SERVICES
In order to operate the Platform and provide the Services, the Company may engage third-party service providers, contractors, and technology partners (collectively, “Suppliers”). These Suppliers may include providers of hosting services, messaging platforms, video conferencing tools, customer support systems, or payment processors.
Suppliers are independent contractors and are not agents or employees of the Company. The Company is not responsible for any actions, omissions, or failures by Suppliers, including service interruptions, technical errors, or data processing issues beyond our direct control.
To the extent permitted by law, the Company disclaims all liability arising from the use or unavailability of any third-party services integrated into the Platform.
CONTACT US
Company’s contact information is: DIL MIL, INC., address: 200 Townsend st., Unit 43, San Francisco CA 94107, USA
Customer support numbers: tel:+448081645995 (UK), tel:+18442780960 (US). Please note that our customer support service may not work outside business hours in your area.
Please send all the requests, communications, inquiries, clarifications and provision of information to our support team via email at [email protected].
DISPUTESIF YOU ARE A US RESIDENT
READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO SUBMIT THEIR DISPUTES TO BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM THE COMPANY. You thus give up your right to go to court to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury. You are entitled to a fair hearing but the arbitration procedures are simpler and more limited than rules applicable in court. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court. This arbitration agreement further includes an agreement that all claims will be brought only in an individual capacity (and not as a class action or other representative proceedings).
Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company shall be resolved in the following manner.
- Informal Process First. You agree to first contact our customer support by email and attempt to resolve the dispute with us informally for a period of 60 days. Please refer to CONTACT US sections for details.
- Binding Arbitration. If the dispute has not been resolved in 60 days, we each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to the Services and/or this Agreement, or the breach or alleged breach thereof, including disputes related to the applicability, enforceability, interpretation or formation of this Agreement to arbitrate, by binding arbitration.
- Arbitration Tribunal. The American Arbitration Association (“AAA”) will administer the arbitration. In the event the AAA declines to administer the arbitration, the arbitrator(s) will be appointed by the New York Supreme Court located in New York County, New York pursuant to New York Civil Practice Law and Rules (“CPLR”) § 7504. The parties irrevocably consent to the jurisdiction of the courts of the State of New York for the purpose of administering an arbitration under Article 75 of the CPLR. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of that party's data security, intellectual property rights, or other proprietary rights, or to seek other relief in connection with the arbitration.
- Arbitrator and Rules. If the arbitration involves claims totaling less than US $250,000, the arbitration will be conducted before a neutral single arbitrator, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Consumer Arbitration Rules and AAA Consumer Due Process Protocol. If the arbitration involves claims totaling more than US $250,000, the arbitration will be conducted before three neutral arbitrators, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Commercial Arbitration Rules and AAA Consumer Due Process Protocol. The AAA rules may be found online at www.adr.org.
- Location of Arbitration. The arbitration will be conducted in New York City, New York, USA, or such other place as chosen by the Arbitration Tribunal. If you live in the United States, you have the right to ask the Arbitration Tribunal to conduct the arbitration near your home if the arbitration involves an in-person hearing.
- Costs and Fees. Payment of all filing, administration and arbitrator fees and costs will be governed by AAA rules, but if you are financially unable to pay any of them, the Company will pay them for You.
- Starting an Arbitration. A party who intends to seek arbitration must file a claim with the American Arbitration Association and pay the required fee. The instructions for filing a claim may be found online at www.adr.org.
- Your Right to Sue in Small Claims Court. Provided you live in the United States, you may sue for US $5,000 or less in a small claims court of competent jurisdiction as an alternative to engaging in arbitration, but this does not absolve you of your commitment to engage in the informal dispute resolution process, and engaging in the informal dispute resolution process is a condition precedent of your right to sue or arbitrate against us.
- CLASS ACTION AND JURY TRIAL WAIVER. YOU AND THE COMPANY AGREE THAT ANY AND ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.
You acknowledge that the transactions involving your use of the Services and any purchases therein took place in the country of incorporation of the Company. Any dispute or claim relating in any way to your use of the Services sold or distributed by or through the Company will be resolved by binding arbitration under the LCIA Rules, rather than in court.
The number of arbitrators shall be three. The arbitration shall take place in London, UK. The language to be used in the arbitral proceedings shall be English. The governing law of this Agreement shall be the substantive law of the country of incorporation of the Company. There is no judge or jury in arbitration, and court review of an arbitration award is limited. Arbitrators, however, can award you the same damages and relief, and must honor the same terms in this Agreement, as a court would. The LCIA's Rules are available here. Payment of all filing, administration and arbitrator fees will be governed by the LCIA's rules. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. You will attempt to resolve all disputes with respect to the Services through communication with our customer service. If parties are unable to resolve the dispute, You must use the dispute resolution mechanism discussed above in this section. Please also note should you chargeback any transactions billed to your account, the Company may be required to disclose any and/or all private communications sent/received by you through our Services in order to prove the validity of the charges billed to your account and our Privacy Policy will therefore not restrain any such disclosures.
MISCELLANEOUSSubscription Policy
Access to the Services is provided on a subscription basis. Your subscription renews automatically each billing cycle unless cancelled prior to the renewal date. Subscription fees are non-refundable once the billing cycle has started, except as outlined in our Refund and Cancellation Policy. No unused time is carried over if the subscription is cancelled mid-period.
Chargebacks and Transaction Disputes
If you initiate a chargeback or dispute a transaction, we may be required to provide relevant information (such as payment logs, timestamps of activity, or account usage records) to the payment processor in order to verify the validity of the transaction.
We will never disclose your private communications unless required to do so by law or court order. We remain fully committed to handling your data in compliance with our Privacy Policy and applicable data protection laws.
U.S. EXPORT CONTROLS
The Software from the Services (the “Software”) is further subject to United States export controls. No Software may be downloaded from the Services or otherwise exported or re-exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Republic of Belarus, Russian Federation, territories occupied by the Russian Federation, or any other Country to which the U.S. has embargoed goods; or (ii) to anyone who is listed on the U.S. Treasury Department's list of Specially Designated Nationals or in the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Software, You represent and warrant that You are not located in, under the control of, or a national or resident of any such country or on any such list.
INDEMNITY
You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement, and/or any allegations that any Content that you submit to us or transmit to the Services infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or arising from a breach of this Agreement and/or any breach of Your representations and warranties set forth above. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
LANGUAGE
The English version of this Agreement shall prevail over this Agreement in any other language. If you are using our Services in English, you waive your right to claim from us correspondence or any document in other languages.
ENTIRE AGREEMENT
This Agreement, accepted upon use of the Services and further affirmed by becoming a Member, contains the entire Agreement between you and us regarding the use of the Services. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
The terms and conditions of this Agreement are subject to change by us at any time, effective upon notice to you, which notice shall be deemed to have been provided upon our posting of the current version of this Agreement within the Services. Please note the latest modification date at the bottom of this Agreement.
